Reference

How betterway Handles Your Personal Information

When you open an account and fund it via bKash, Nagad or Rocket, you share personal and financial details with us — this policy explains exactly what we collect, why we hold it, and how you can control it.

Account data protectedbKash, Nagad, Rocket payment privacyYour right to request deletionCookies explained clearlyContact us to update records
betterway How betterway Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about your data — what we hold, how long we keep it, or how to request a correction — our support team handles privacy requests through the channels below. When writing to us about a data matter, include your registered mobile number and the wallet type you use (bKash, Nagad or Rocket) so we can locate your account record without delay.

Team online

Live Chat

Open the chat widget from your account dashboard. Mention your wallet type — bKash, Nagad or Rocket — so the agent can pull your record immediately.

Email Support

Write to our support address from your registered email. Include your account username and the nature of your privacy request for a faster response.

Account Settings

Some data updates — like your registered mobile number — can be initiated directly from the Account Settings page once you are logged in.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security at betterway is not a checkbox — it shapes how account records, wallet references and session logs are stored and accessed. We apply encryption to data in transit and restrict internal access to your payment records on a need-to-know basis. Here is how each area works in practice.

Payment Data Handling

bKash, Nagad and Rocket transaction references are stored in encrypted form. We use them only for reconciliation and to resolve any deposit or withdrawal dispute you raise.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly on mobile. You can adjust cookie preferences through your browser settings at any time.

Account Security Steps

Every login triggers an OTP to your registered mobile number. If we detect a session from an unfamiliar device or location, access is paused until you verify via OTP.

Retention and Deletion

Active account data is kept while your account is open. After closure, we retain financial records for the period required by our reconciliation process, then delete them. You can request deletion by contacting support.

Common Questions About Your Privacy on betterway

These are the questions we hear most often about how we handle account data, wallet details and your rights as an account holder. If your question is not covered here, reach out via live chat or email.

We collect your name, mobile number, and the wallet identifier you register with — such as your bKash or Nagad number. We also log device data and session timestamps at login.

No. Your wallet reference numbers are used only for transaction reconciliation on our side. We do not share or sell payment details to third parties for any marketing purpose.

Contact us via live chat or email from your registered address. Include your account username and wallet type. We will locate your record and provide a data summary in response.

Yes. After your account is closed, you can request deletion of personal data. Financial records tied to Rocket, Nagad or bKash transactions are retained for our reconciliation period, then removed.

Session cookies keep your login active. Analytics cookies help us identify slow-loading pages, especially on mobile. You can block or clear cookies through your browser without losing your account access.

This privacy policy applies to any data already collected, regardless of region. If your local law restricts platform access, contact us and we will handle your data rights request accordingly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.